Vacant job

Do you want a varied and important job in an exciting environment where you contribute to creating a safe and secure society? Then the position of Control Room Operator at the Swedish Customs Administration's control center is for you!

The control center is organizationally part of the Swedish Customs Administration's Control Department and supports the entire event-driven operational activities. The Control Department has a broad mandate to ensure that only approved goods pass through Sweden's borders. The mission involves conducting customs controls on imports and exports, where the Swedish Customs Administration looks for goods that violate restrictions, as well as ensuring that correct customs duties and taxes are collected. The mission also includes stopping or seriously disrupting organized crime and ensuring competitive neutrality. The operations run 24/7, year-round.

About the position

In your role as a Control Room Operator at the Swedish Customs Administration's control center, you assist the on-duty officer in daily operations. For example, you are responsible for maintaining the situational picture of the operational activities. You also work with communication and service to the Swedish Customs Administration's operational staff, case handlers, and the general public. You assess incoming information, handle alarms, process various types of cases, and provide operational staff with support in emerging questions.

Incoming information is documented, administered, assessed, and shared with operational staff as needed for action.

The control center serves as the Swedish Customs Administration's contact point for both national and international contacts.

Are you the one we are looking for?

We are looking for someone who has:

• Swedish citizenship
• Completed and approved upper secondary education or equivalent as assessed by the employer
• Good ability to express yourself in speech and writing in both Swedish and English
• Approved vision and hearing
• Category B driver's license
• Good knowledge of the Office package
• Good IT skills and you are a proficient user of various IT systems
• At least three years of relevant work experience

It is an advantage if you have:

• Experience working as an operator at a control center
• Language skills
• Experience with the Swedish Customs Administration's operations
• Signals security training
• Experience with Rakel
• Experience with CCTV

Personal qualities

As a person, you are…

• Positive, solution-oriented, and driven.
• Very good teamwork skills, sensitive to colleagues and the needs of the operations.
• Flexible with the ability to adapt to changed circumstances.
• Responsible and structured.

We place great emphasis on personal suitability!

We offer you

By working at the Swedish Customs Administration, you have an important job where you contribute to a safe and secure society. We value well-being and competence development highly and strive to ensure that you as an employee can have a good balance between work and leisure. With us, you get secure employment conditions, and our benefits include wellness allowances, subsidized medicines, and good vacation and pension conditions.

Other information

Reference number: TV-2026-12167.

Location: Stockholm.

The employment is a permanent position with a 6-month probation period and temporary assignments.

The position involves round-the-clock duty with 12-hour shifts and periodic planning.

Start date: By agreement.

We have high demands on our employees' security and confidentiality awareness. Before a decision on employment is made, you will undergo a drug test and background check. Security clearance with register check according to the Security Protection Act is carried out before employment, as the position is classified. The Swedish Customs Administration is a total defense agency, and upon employment, you may be assigned to wartime duties within the Customs Administration.

The Swedish Customs Administration values the qualities brought to the operations by having a balanced gender distribution and ethnic diversity.

For more information and application

Information about the position can be provided by Jasmin Palm, 08-456 57 95. For questions about the recruitment process, you can call the Swedish Customs Administration's HR support, 060-67 25 85. Union representatives are Elisabeth Eriksson for OFR-P/TULL-KUST, 08-405 00 69, and Lena Edehag for Saco-S, 08-456 58 68.

Your application with a covering letter and CV/resume must reach the Swedish Customs Administration by June 25th. You apply via the electronic application form below.

We decline all contact with staffing and recruitment agencies as well as sellers of job advertisements.

The Swedish Customs Administration is a government agency that controls the flow of goods across Sweden's borders. With the vision that only approved goods should pass the border, we prevent illegal goods from entering the country and contribute to a safer society. We simplify trade with other countries and lay the foundation for increased growth and competition on equal terms. The Swedish Customs Administration, founded in 1636, currently has about 2,700 employees and is led by Director General Johan Norrman.